• How do I get Pipertel phone service connected in my home?
• How long does it take to install New Phone Service?
• Can I switch my current phone service to Pipertel?
• Does Pipertel run a credit check?
• If I don't meet Pipertel's credit criteria can I still get phone service hooked up?
• Do I have to be at home when my new phone line is installed?
• When will my first bill arrive and how much will it be?
• When is my payment due?
• How can I pay my bill?
• Cash Back Reward
• Monthly recurring rates do not include taxes and surcharges.
• Troubleshooting
• Feature Use

How do I get Pipertel phone service connected in my home?
The first step is to call Pipertel at 720.246.1178 to determine if our service can be provided to your
area. We will discuss the available features and the costs and give you an estimate of what your
monthly phone bill will be. You will be asked to provide your social security number for us to run a
credit check. One of our customer service agents will transfer you to a third party verification company where you will be asked to verify the information given to Pipertel is correct and that you are
designating Pipertel as your phone service provider.

How long does it take to install New Phone Service?
New service is installed within 5-7 business days of placing a new phone service order. Converting
from a current carrier takes 3-5 business days.

Can I switch my current phone service to Pipertel?
Most phone service accounts can be switched to Pipertel with no interruption in service. Please call for availability. Please call or click here to check service availability.

Does Pipertel run a credit check?
Yes. Please have your social security number available.

If I don't meet Pipertel's credit criteria can I still get phone service hooked up?
Certainly…we require a $75 deposit be made before a new account can be established. This deposit
can be made in the form of a check or credit card and can be either mailed or taken over the phone
with a credit card. Deposits are returned at the end of one year's paid service with interest. Deposit money may also be applied to your final bill if you should ever need to leave Pipertel and the balance would then be refunded to you with interest.

Do I have to be at home when my new phone line is installed?
You do not have to be home for a new phone line to be installed or converted, however, you must
provide clear access to the Network Interface Unit or the place that your phone line enters your home.

When will my first bill arrive and how much will it be?
Your first bill will arrive within 7 - 10 days of installation. If new service was installed, the installation fee
of $35 plus the amount of the phone service package selected will be included. For example: for customers choosing our Basic plan at $24.99/month, the total monthly bill will range from $38 - $39/month including city, state, and local taxes, and the Federal Access Charge. The bill will also
reflect any additional charges from long distance calls ($.045/min. state-to-state, $.075/min. in-state)
or calls to directory assistance ($1 each). Any disconnection, reconnection, or order change fees ($20 per occurrence) will also be shown on your monthly bill.

When is my payment due?
To avoid service suspension it is best to pay your bill by the "Due Date" listed on your invoice. If there
is a "Balance Forward" from the previous month please pay this amount plus any "New Charges" to
avoid a disconnection to your service. A $20 service fee will be added on accounts that become 45
days past due. A reconnection fee of $20 will also be added to your account. If you are not able to make
a payment by the "due date", please give us a call and let us know when we can expect payment and note your account.

How can I pay my bill?
There are several ways to make a payment to your account.

• You may log onto our secure website: www.pipertel.com and make an online payment using a   Mastercard or Visa any time day or night.
• You may call Pipertel at 720.246.1178 and account manager can process a credit card payment over   the phone during business hours, M - F, 8:30 - 5:30.
• A payment in the form of a personal check or money order may be sent to: Pipertel Communications,   9580 W. 14th Ave., Unit 100, Lakewood, CO 80215.
• Arrangements can be made for you to hand deliver a payment to our offices.

Cash Back Reward
Refer your family, friends, and coworkers to Pipertel and we'll apply a $1.50 credit to your account each month as long as their account remains in good standing! There is no limit to the number of new
referrals each month!

Monthly recurring rates do not include taxes and surcharges.

Each Additional Line	$14.50 features are only on the primary line.
Installation per line	$35.00
Conversions	$ no charge
Non-Published Number	$ 2.25
Order Changes	$25.00
Directory Assistance	$ 1.00

Troubleshooting
No Dial Tone
Check other jacks in home. Try a different phone. If nothing works call us and we will issue a trouble ticket (Usually take 24 hours if problem is not an inside wiring issue).

Inside wiring
The customer is responsible for inside wiring issues. If the problem is the wiring inside your home
you can either call a residential/business wiring company or we can send a technician out to fix these problems for a fee.

Incoming callers get ring no answer
Check to see if you have dial tone (see above). Check that the ring on phone is turned on.

Long Distance does not work
If you get a recording instructing you to dial our toll free number then your number is not set at our
Long Distance Provider. Call us and we will add your telephone number.

Noisy Line
If you hear static or other noise on all calls, call us to open a repair ticket. If you have DSL service
make sure you have the DSL Filter on all jacks with phones.

Reporting a Problem
Please call 720.246.1178